Terms of Service

Welcome to Plastic Surgery Local. These Terms of Service ("Terms") govern your use of the website at plasticsurgerylocal.com (the "Service"), operated by Plastic Surgery Local ("we," "us"). By using the Service you agree to these Terms; if you do not agree, please do not use the Service.

1. What Plastic Surgery Local is — and is not

Plastic Surgery Local is a directory and connection platform. We help you discover aesthetic providers (plastic surgeons, clinics, and med spas) near a ZIP code, read patient education, view provider profiles, and send appointment or consultation requests to providers you choose.

2. Not medical advice

Everything published on the Service — patient guides, insurance information, travel guidance, procedure descriptions — is general education, not medical, legal, or insurance advice. Always consult a qualified, licensed provider about your specific situation. If you are experiencing a medical emergency, call 911.

3. Provider listings and credentials

• Listing information comes from providers themselves and from public sources. We encourage verification, but a listing is not an endorsement, recommendation, or guarantee of any provider's qualifications, quality, or results.
• Badges such as "Verified" or listing tiers (e.g., Partner, Featured) describe the level of the provider's listing on our platform — they are not a medical-quality rating.
• Verify credentials yourself: board certification at abplasticsurgery.org and license status with the state medical board. Our patient guides show you how.

4. Appointment and consultation requests

• When you submit an appointment request, we forward it to the practice you selected (including by text message and email) and relay their response back to you.
• A request is not a confirmed appointment until the practice confirms it. Practices control their own schedules, pricing, and policies.
• Provide accurate contact information; we and the practice will use it to respond to your request.

5. Paid virtual consultations

Where offered, virtual consultations may carry a fee, disclosed before you book. Fees may be split between the provider and the platform. Cancellation and refund terms are shown at booking; consultations are informational evaluations and do not obligate you or the provider to proceed with any procedure.

6. Reviews

• Reviews must describe your own genuine, first-hand experience with the provider. No fake, paid, incentivized, or second-hand reviews.
• Reviews are moderated before publication. We may decline or remove reviews that violate these Terms, contain personal attacks or private health details about others, or that we reasonably believe are not genuine.
• Providers cannot pay us to add, remove, or alter reviews or ratings. Listing tiers never change review content.

7. Content you submit

You keep ownership of content you submit (reviews, questions, photos). By submitting, you grant us a non-exclusive, worldwide, royalty-free license to host, display, and share that content within the Service to operate and promote it. Only submit what is yours to share, and don't include another person's private information without their consent.

8. Charitable-care program

Our charitable-care program lets families apply for donated or discounted reconstructive care and lets providers pledge capacity. Applications must be truthful and complete. Submitting an application does not guarantee matching, funding, or treatment; all care decisions remain with the treating provider.

9. Text messages and email

If you submit a request with your phone number, you consent to receive appointment-related text messages and emails from us and the practice you contacted. Message and data rates may apply. Reply STOP to opt out of texts; opting out may limit our ability to relay appointment updates.

10. Acceptable use

• Don't misuse the Service, attempt to disrupt it, scrape it, or access it in unauthorized ways.
• Don't post unlawful, harmful, deceptive, or infringing content, and don't impersonate anyone.
• Providers may not misrepresent credentials, experience, or affiliations in their listings.
• You must be at least 18 to submit appointment, consultation, or charity requests.

11. Accounts

Some features (such as provider dashboards) require an account. Keep your password confidential; you are responsible for activity under your account. Provide accurate information and tell us about any unauthorized use.

12. Intellectual property

The Service, including our guides, design, and branding, belongs to us or our licensors. You may use it for personal, non-commercial purposes; don't copy or republish it without permission.

13. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied. We do not warrant that listings are complete or error-free, that any provider will respond, or that the Service will be uninterrupted. Your use of any provider's services is at your own judgment and risk — choose carefully, using the verification steps in our guides.

14. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any claim arising from care provided (or not provided) by a listed provider. Our total liability for any claim related to the Service will not exceed the greater of $100 or the amounts you paid us in the twelve months before the claim.

15. Indemnification

You agree to indemnify us against claims arising from your content, your misuse of the Service, or your violation of these Terms.

16. Changes and termination

We may update these Terms; the "Last updated" date will change and continued use means acceptance. We may suspend or end access for violations of these Terms.

17. Governing law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules, and disputes will be brought in the state or federal courts located in Arizona.

18. Contact

Questions about these Terms: support@plasticsurgerylocal.com.